SHIPPING In stock items: All in stock items ship the same day if received before 2:00p.m. eastern standard time. These items can be shipped Fedex Ground 3-5 Days $12.95 Fedex 2nd Day 2 Days $39.95 Fedex Standard Overnight 1 Day $59.95 Fedex Canada 2-3 Days $34.95 USPS Military APO FPO $24.95 Fedex International 3-4 Days $79.95 SIGNATURE REQUIRED ON ALL PACKAGES INTERNATIONAL CUSTOMERS ARE NO LONGER REQUIRED TO PAY DUTIES FEES. SORRY FOR THE INCONVENIENCE ON PAST ORDERS. A Delivery Confirmation Tracking Number will be emailed to you once shipped. The status of your delivery can be viewed at www.fedex.com If you do not have a credit card, we also accept Western Union. Please visit this link for instructions for Western Union wig orders: mylacefrontwig.com/paymethods.html REFUNDS Refunds -No refunds accepted, exchange only within 5 days from receipt of shipped items. Return Authorization Number(RA#)required on all returns. Fax 904-646-5504 or email sales@mylacefrontwig.com for all authorized returns! Fax or email must state what item you wish to exchange for. If it does not state what item you wish to exchange for, you will not receive a RA#. After email is reviewed we will email or fax an RA# to you. Write number clearly on the outside of shipping label Ex. RA103. CANCELLATIONS No cancellations or refunds accepted on custom wig orders after 72 hours. All cancellations must be in writing and faxed to 904-646-5504 or email sales@mylacefrontwig.com. NO EXCEPTIONS. RETURNS/EXCHANGES All other returns/exchanges must be approved and agreed upon by fax 904-646-5504 or by email to Sales@MyLaceFrontWig.com before packages are accepted or will otherwise be denied at your expense. Fax or email must state what item you wish to exchange for. If it does not state what item you wish to exchange for, you will not receive a RA#. Return Authorization Number(RA#)required on all returns. Write number clearly on the outside of shipping label Ex. RA103. On wig units, we will reorder if the unit is not to your specifications. However, we will only remake the unit one time. Returned packages must be accompanied by a copy of the original invoice and must be returned in the original condition. Product must be in the original packaging with all netting and tags in place. We will not accept merchandise that has been altered / worn (brushed, combed, picked, cut, or washed) in any way. Merchandise packaging cannot be marked, taped or otherwise altered. All merchandise not meeting the above criteria will be refused or returned to the customer at customer's own expense. FOR WIG RETURNS CLICK ON THE LINK, HOW TO RETURN ON www.MyLaceFrontWig.com home page. REGULAR PRODUCT RETURNS FOR EXCHANGE! CONTACT Lois Sales@MyLaceFrontWig.com 904-646-5515 RESHIP: All items that are a reship will be billed accordingly! SHIPPING INFO: All wigs will be shipped to the billing address to avoid fraudulent orders, which we do prosecute. However, if you are in the USA and your wig must be sent to another address you will need to fax a copy of your Drivers License to 904-646-5504. BILLING: If you did not pay in full and paid a deposit only, we will bill your card when your wig is due to be shipped unless a payment plan was noted. INTERNATIONAL ORDERS: Select the Paypal option during checkout if you wish to use your cred card for payment, otherwise send MONEY ORDER, CASHIERS CHECKS, OR pay by WESTERN UNION. Customer Service Business Hours: Eastern Standard Time Monday 9:00a.m.-3:00p.m. Tues-Fri 9:00a.m.-5:00p.m. Sat 9:00-1:00p.m. We ask that all International/Canada orders please use paypal option during checkout. All orders received after 2:00P.M. will be shipped the next business day. No orders ship on Saturday and we are closed all major Holidays! Copyright(c)2004 ShearEssenceProducts.com @ Shear Essence Salon, INC. All Rights Reserved.