Make sure you order your instructional booklets with these frontals. The new booklets are extremely clear, photo demonstration color copies and text information. Now we have included a Maintainance Guide, and Question and Answer Section which explains how to shampoo hairpiece while attached. A must have! Customer Service Business Hours: Eastern Standard Time Monday 9:00a.m.-3:00p.m. Tues-Fri 9:00a.m.-5:00p.m. Sat 9:00-1:00p.m. We ask that all International/Canada orders please use paypal option during checkout. All orders received after 2:00P.M. will be shipped the next business day. No orders ship on Saturday and we are closed all major Holidays! Copyright(c)2004 ShearEssenceProducts.com @ Shear Essence Salon, INC. All Rights Reserved.